Refund policy
Return and Refund Policy
Thank you for shopping DROPOFF! We appreciate your business and want to ensure your satisfaction with our clothes. Please review our return and refund policy below.
Returns
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Eligibility:
- We accept returns within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Initiating a Return:
- To initiate a return, please contact our customer support team at hello@shopthedropoff.com with your order number and details of the item(s) you wish to return.
- Once your return is approved, we will provide you with instructions on how to proceed.
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Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping service to ensure your return is received.
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Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 3-5 business days.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@shopthedropoff.com with photos of the product and packaging. We will arrange for a replacement or issue a refund.
Cancellations
Orders cannot be canceled once they have been processed. Please review your order carefully before completing the purchase.
Contact Information
If you have any questions about our return and refund policy, please contact us at hello@shopthedropoff.com.
Thank you for choosing DROPOFF!
