Shipping policy

1. Processing Time

Orders are typically processed within 1-2 business days from the time they are placed. Processing times may vary during peak seasons, holidays, or promotional events. We strive to fulfill orders as quickly as possible and appreciate your patience.

2. Shipping Rates and Delivery Time

a. Shipping Rates: Shipping costs are calculated based on the weight of your order and the destination. The shipping cost will be displayed at the checkout before you complete your purchase. **We are right now offering free ground shipping for all US domestic orders**

b. Delivery Time: The estimated delivery time is 3-5 business days from the date of shipment, depending on your location. Please note that these are estimated delivery times, and actual delivery times may vary.

3. Shipping Methods

We offer several shipping methods to accommodate your needs. The available options will be presented during the checkout process. 

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to you.

5. International Shipping [Dropoff is currently only shipping in the United States]

a. Customs and Duties: For international orders, please be aware that customs and duties may apply, and they are the responsibility of the recipient. The exact charges and policies vary by country, and we recommend checking with your local customs office for more information.

b. International Shipping Time: International shipping times may vary, and delivery times can be affected by customs processing. We appreciate your understanding and patience.

6. Shipping Delays

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by factors beyond our control, such as weather conditions, carrier disruptions, or customs processing.

7. Undeliverable Packages

If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused, the customer will be responsible for any additional shipping costs or fees incurred.

8. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at hello@shopthedropoff.com.